Refund Policy

1. Refund Eligibility

You may be eligible for a refund under the following conditions:

• Time Limit: Refund requests must be submitted within 30 days of purchase
• Technical Issues: Game-breaking bugs or technical problems that prevent gameplay
• Unauthorized Purchases: Purchases made without account holder's consent
• Duplicate Purchases: Accidental multiple purchases of the same item
• Non-Delivery: Purchased items not delivered to your account within 24 hours

2. Non-Refundable Items

The following items are generally not eligible for refunds:

• Virtual currency (gems) that have been spent or used in-game
• Items purchased more than 30 days ago
• Purchases made during promotional events (unless technically defective)
• Items obtained through promotional codes or free rewards
• Account services such as username changes or account transfers

3. Refund Process

4. Required Information

When requesting a refund, please provide the following information:

• Player ID or account username
• Purchase date and transaction ID
• Email address associated with the purchase
• Detailed reason for the refund request
• Screenshots or evidence (if applicable)

5. Processing Times

Review Timeline

• Initial Response: Within 24 hours
• Review Completion: 2-3 business days
• Refund Processing: 5-7 business days after approval

Payment Method Specific Times

• Credit/Debit Cards: 3-5 business days
• PayPal: 1-2 business days
• Apple Pay: 3-5 business days
• Google Pay: 3-5 business days

6. Partial Refunds

In certain circumstances, we may offer partial refunds:

• When virtual currency has been partially used
• For bundle purchases where only some items are eligible
• When promotional bonuses were included in the original purchase

7. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our senior customer service team
• Provide additional evidence or documentation
• Contact your payment provider for a chargeback (as a last resort)

8. Platform-Specific Policies

Mobile App Stores

For purchases made through mobile app stores (Apple App Store, Google Play Store), refund requests must be submitted directly to the respective platform. We cannot process refunds for these purchases directly.

Web Platform

For purchases made through our website, this refund policy applies in full. We handle all refund requests directly through our customer support team.

9. Account Actions

Please note that refund processing may involve:

• Removal of purchased items from your account
• Adjustment of virtual currency balances
• Temporary account restrictions during processing

10. Fraudulent Activity

We reserve the right to:

• Investigate suspicious refund requests
• Deny refunds for fraudulent activities
• Take legal action against fraudulent claims
• Permanently ban accounts involved in fraud

11. Policy Updates

This refund policy may be updated from time to time. We will notify users of significant changes through:

• In-game notifications
• Email announcements
• Website updates

Continued use of our services after policy updates constitutes acceptance of the new terms.

12. Legal Rights

This policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights that cannot be waived by this policy.

Thank you for playing Golden Cudgel! We appreciate your business and strive to provide the best gaming experience possible. If you have any questions about this refund policy, please don't hesitate to contact our customer support team.